1.0 ABOUT THIS DOCUMENT
1.1 In these Conditions of Sale (the “Conditions”):
“Customer“ means the person, firm or company buying Products from the Seller.
“Order” means the Customer's offer to purchase Products by sending instructions to the Seller to supply them.
“Products” means the goods that the Seller is to supply in accordance with these Conditions.
“Seller” means Hats World (MCR) Ltd, a company registered in England and Wales (Company Registration No: 11762737, VAT No: GB 320 28 4341) with its trading address at 49 Broughton Street, Cheetham Hill, Manchester, M8 8AN.
"Website" means www.hatsworld.uk.
1.2 Changes
The Seller will sell and the Customer will purchase Products in accordance with these Conditions, which will govern the contract between the parties to the exclusion of any other terms. These Conditions supersede any previous standard conditions of sale of the Seller.
1.3 Exclusion of Your Terms of Purchase
These Conditions of Sale apply to the exclusion of the Customer's terms and conditions of purchase.
3.0 BUSINESS SALES ONLY ("B2B")
These Conditions apply to all sales of goods by the Seller to the Customer through the Website, and shall apply to any Orders the Customer submits through the Website. If the Customer submits an Order through the Website, then the Customer is undertaking that they are purchasing for business purposes only, and not as a consumer.
4.0 HOW THE CONTRACT IS FORMED
4.1 Order
The Customer's Order to the Seller is an offer to purchase the Products on these Conditions of Sale, subject to our acceptance.
4.2 Acceptance of Customer's Order
Your Order is accepted, and the contract is made, when the Seller sends the Customer an e-mail acknowledging or otherwise confirming receipt of the Customer's Order, or if the Seller does not send such an e-mail, when the Seller despatches the Order or the first instalment of the Products to the Customer.
4.3 Declining of Customer's Order
The Seller reserves the right to decline or cancel the Customer's Order without any reason being given. The Seller shall not be liable for breach of contract or for any loss, whether direct or indirect, caused by or arising out of or connected with the said cancellation.
5.0 DESCRIPTION
5.1 Product descriptions and specifications on the Seller's Website may vary in brand, colour, contents, packaging, ratio, size and shape.
5.2 The Seller will not be responsible for any variations (reference 5.1) between the Product(s) ordered and the Product(s) received by the Customer.
5.3 Images displayed on the Seller's Website are for guidance only.
6. PRICES AND V.A.T
6.1 The prices displayed do not include delivery costs or V.A.T. For delivery costs, please refer to our delivery and shipping information page on the Website.
6.2 Prices change frequently. Products in the Customer's basket are not reserved, and the price is not guaranteed until the checkout process is complete.
7.0 EU ORDERS
7.1 As the UK is no longer part of the EU, you are responsible for all customs charges and VAT at your country's current VAT rate.
7.2 The courier (e.g., DPD) will contact you before delivery is made to collect all customs and VAT charges. It is important that you look out for these notifications, which may be sent by email, text, or both.
7.3 If for any reason the consignment is returned to us, you are responsible for all charges incurred, including customs, delivery, and return costs.
8.0 INTERNATIONAL ORDERS
8.1 For international orders, Customers will be exempt from paying UK V.A.T, as long as the Order is shipped directly to the Customer's international address.
8.2 International Customers who want their Order delivered to a UK residential address will be charged UK V.A.T, which is non-refundable.
8.3 International Customers who want their Order delivered to a UK shipping company will be charged UK V.A.T. A refund may be processed if the relevant bill of lading documents are submitted to the Seller. It is entirely the Customer's responsibility to provide these documents. If correct documents are not received within 30 days of the Order date, NO refund will be made.
9.0 PAYMENT
9.1 Payment is taken at the point of checkout via our payment gateway provider for most credit/debit cards, or via PayPal. Bank transfer is also available; please contact the Seller at sales@hatsworld.uk for bank details.
9.2 For international Customers, we only accept payments via BACS, Direct Bank Payment, or PayPal. Please contact us for our bank details, including IBAN and SWIFT/BIC codes. Any bank charges incurred via bank transfers are the responsibility of the buyer.
10.0 DELIVERY
10.1 Delivery will be made to the delivery address selected or provided by you in the ordering web pages. If no address was selected, then delivery will be made to the billing address you provided.
10.2 Delivery Days
We deliver from Monday to Friday, excluding public and bank holidays, between 8:00 am and 6:00 pm. Saturday delivery is available to the UK mainland only at an extra charge, between 8:00 am and 12:00 pm. If you order after 1:00 pm, please calculate your delivery time as if your order had been placed on the following working day.
10.3 Delivery Timescales
We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated. However, delays are occasionally inevitable due to unforeseen factors beyond our control, and therefore delivery times are not guaranteed.
10.4 Failure to Receive the Goods
If delivery is attempted within our stated delivery hours and you are not present to collect the goods, and re-delivery has to be arranged, we may charge you for any costs incurred.
10.5 Delivery Note
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights.
10.8 Inspection on Delivery
When you receive the goods, you should immediately inspect them for damage and faults. You must inform us by the end of the following working day if you do not consider that you have received the goods you ordered. You must inform us within 7 working days of receipt if you consider that the goods are faulty or damaged. Otherwise, the goods will be considered to have been correctly delivered, free from damage or faults, and in good condition. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.
10.9 Risk and Retention of Title
The Products will be your responsibility and at your risk from the time of delivery. Title to the goods passes to you on delivery, unless full payment or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the price and all other amounts payable under the contract. You agree that we may still sue for the price, notwithstanding that title has not passed. You also agree that your right to possession and use of the goods shall cease if any amount payable by you under the contract becomes overdue, or you enter into liquidation or administration, and that we shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.
11.0 RETURNS POLICY
11.1 If you wish to cancel an Order, you must inform us via email at sales@hatsworld.uk within 72 hours from the time the Order was placed. If the Order is cancelled before being shipped, you shall be refunded the price of the goods and the delivery charges. If the Order has already been shipped when you cancel, you must return the goods within 7 days from when the Order was placed (after 7 days, returns will not be accepted). The goods must be undamaged and in their original packaging. You will be responsible for the safe return of the goods and the cost of returning them. Hats World (MCR) Ltd will NOT reimburse any return postage or shipping costs.
11.2 Your refund will be processed within 5 working days from when the goods are received back by us, provided the goods are in their original packaging and undamaged. Any delivery charges incurred by Hats World (MCR) Ltd to deliver the goods to you will be deducted from the refund, even if your Order was sent with a free delivery offer.
11.3 We do not accept returns or cancellations of any Products not normally stocked which have been brought in specifically for an Order, any Products where we have ordered a large quantity from our supplier specifically for the Order, and seasonal Products.
12.0 FAULTY GOODS
12.1 In the event of any faulty or damaged Products, you must email Hats World (MCR) Ltd at sales@hatsworld.uk within 72 hours of your delivery. You are responsible for any postage and packaging costs for the return of Products. We will not accept any returned Products that have already been sold on by yourself directly to consumers. It is your responsibility to check Products for faults before dispatching them to your customers.
Returns should be sent to:
Returns Department
Hats World (MCR) Ltd
49 Broughton Street
Cheetham Hill
Manchester
M8 8AN
13.0 LIMITATION OF LIABILITY
13.1 Meaning of "liability"
In the contract, references to our "liability" shall be to our liability to you for breach of the contract, our liability to you for negligence, breach of statutory duty, tort, or accidental or negligent misrepresentation, and any other liability we may have to you whatsoever and howsoever arising under, in connection with, or in the course of performing, the contract, or in connection with the goods.
13.2 Liability Not Limited
We do not limit or exclude our liability to you for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or to refund any payments made by you under the contract.
13.3 Excluded Types of Loss
Subject to Clause 13.2, we shall have no liability to you for: loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments wasted, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.
13.4 General Limitation
With the exception of liability covered by Clauses 13.2, our total liability for all events giving rise to liability to you in aggregate shall be limited to an amount equal to the price, delivery charges and other amounts payable by you under the contract.
14.0 FORCE MAJEURE
We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.
15.0 SELLER'S RIGHT TO CANCEL OR VARY
If: (a) we are not able to supply any of the goods for genuine reasons beyond our control (for instance, because we did not have the goods in stock, or sufficient goods in stock to meet all our orders, and we are not able to obtain the goods from our suppliers at all or in time to meet the delivery timescales); or (b) our Website and/or ordering web pages contained any error, including in relation to the description or price of any of the goods; or (c) if any of the goods are not in stock or insufficient goods are in stock to meet all our Orders and the cost of acquiring the goods to supply to you is higher than when your Order was submitted or the cost of delivery is higher than when your Order was submitted, we shall be entitled to cancel the contract as a whole or in respect of those goods. In such a case, we will offer you a full refund. We may also at the same time give you an offer to continue with your Order subject to variations, or give an alternative offer. We will identify any changes to the goods, the price and delivery charges, and delivery timescales, and we will state how long that offer will remain open. These will be your only remedies and claims against us in such circumstances.
16.0 YOUR TRADE ACCOUNT
16.1 Account Security
During registration, you must provide us with a valid email address which will then be used as your account username. If the email you provide is invalid, your account may be disabled until further notice. You must then specify a password to be used to access your account. It is your responsibility to keep your password safe and secure. We hold no responsibility for your account and your password. If you believe your account has been accessed unlawfully, you must contact us using the account email address to arrange for a new password or account.
16.2 Account Details
It is your responsibility as the Customer to provide us with your correct account details. In any circumstances where we have received incorrect information, it is your responsibility to contact us and provide us with the correct details. Failing to do so could result in the cancellation of any Orders or your Order being processed with incorrect details.
17.0 GENERAL
17.1 Entire Agreement
The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the Conditions of Sale shall only be binding upon us if made in writing and signed by a director of Hats World (MCR) Ltd. No employee, other than a company director, has the authority to change the terms of the contract.
17.2 Assignment by Customer
You may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.
17.3 Assignment by Seller
We shall be entitled to assign the benefit of the contract and any debts under the contract.
17.4 Third Party Rights
The contract shall not benefit or be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.5 Sub-contracting
We may sub-contract our obligations under the contract.
17.6 Invalid Terms
Each of the terms of the contract is separate and severable. If any term is held to be void or invalid, it shall be severed, and the remaining terms shall continue in full force.
17.7 Waivers
We may on occasion, at our sole and absolute discretion, decide not to exercise or wait before exercising our rights. If we do so, we shall still be entitled to insist on the strict terms of the contract later on.
17.8 Law and Jurisdiction
The contract shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.